Privacy Policy — Poker Game Data Protection Guide

1 About This Policy

This Privacy Policy applies to all use of the Poker Game website and mobile application, including account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of our services. It applies to all players based in Pakistan and anywhere else our platform is accessed.

This policy should be read alongside our Terms and Conditions, which together form the full agreement between you and Poker Game. Where there is any overlap or conflict, the Terms and Conditions take precedence on operational matters, while this Privacy Policy governs data handling specifically.

We may update this policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to revisit this page periodically so you remain informed about how your data is handled.

2 Information We Collect

We collect personal information in the following ways: directly from you when you register or use the platform, automatically as you use the service, and from payment processors when transactions are carried out. The specific categories of information we may collect include:

We do not collect sensitive personal data such as health information, religious beliefs, or political views. We do not collect information about your gaming activity on other platforms.

3 How We Use Your Data

All personal data collected by Poker Game is used for specific, legitimate purposes. We do not use your data for purposes beyond those listed below without first informing you and, where required, obtaining your consent.

• Account management: To create, maintain and secure your Poker Game account, and to verify your identity when required.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform delivery: To provide access to all games including slots, live casino, fish games and poker, and to personalise your platform experience.
• Customer support: To respond to your queries, investigate complaints and resolve account issues.
• Security and fraud prevention: To detect and prevent suspicious activity, multiple account registrations, and any unauthorised access to your account.
• Responsible gaming: To monitor gaming patterns where necessary to identify players who may benefit from responsible gaming support, and to action self-exclusion or limit requests promptly.
• Legal and compliance obligations: To meet any applicable legal requirements including record-keeping, identity verification, and responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns in aggregate, identify technical issues and improve the overall player experience.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about bonuses and offers.

4 Payment Data

All transactions on Poker Game are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets or card payments, the payment is processed through our payment service partners. The following points explain how payment data is handled:

• Poker Game does not store your full JazzCash or Easypaisa PIN, bank account passwords, or full card numbers on our servers.
• Payment processors receive only the information strictly necessary to complete and verify each transaction.
• Transaction records — including amount, date, time, payment method type and status — are retained on our systems for account management, withdrawal processing and legal record-keeping purposes.
• Where identity verification is required for a withdrawal, the verification documents you provide are handled securely and are not shared with third parties beyond what is required for the verification process.
• All withdrawals are made to accounts or mobile wallets registered in your own name. Third-party payment details are not accepted or stored.

5 Data Sharing

Poker Game does not sell, rent or trade your personal data to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive transaction data necessary to complete payments. These partners are bound by their own privacy and data security obligations.
• Identity verification providers: Where additional verification is required, we may use a third-party verification service to confirm your identity. Only the specific documents required for verification are shared.
• Technology service providers: We use trusted third-party technology providers for platform infrastructure, analytics and customer support tools. These providers process data only on our behalf and under strict data processing agreements.
• Legal obligations: Where we are required to disclose information by applicable law, regulation, or a lawful request from a relevant authority, we will comply. We will inform you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of business assets, your personal data may be transferred as part of that transaction. We will notify registered players of any such change that affects how their data is handled.

In all cases where data is shared with third parties, we require those parties to handle your information securely and to use it only for the specific purpose for which it was shared.

6 Data Retention

We retain your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account being open and active on Poker Game.
• Transaction records: Retained for a minimum period after account closure to meet standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required for verification purposes and applicable record-keeping obligations, then securely deleted.
• Support correspondence: Retained for a reasonable period following resolution of the relevant query or complaint to allow for follow-up if needed.
• Closed or suspended accounts: Core account data is retained for a period following closure to handle any remaining transaction queries, disputes or legal requirements, after which it is securely deleted or anonymised.

When data is no longer required and the relevant retention period has passed, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

7 Data Security

Poker Game takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption on all platform pages and data transmissions.
• Encrypted storage of account passwords — we do not store passwords in plain text.
• Access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring of our systems for unusual activity.
• Secure handling of identity verification documents with restricted access.

No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that may affect your personal information, we will notify you as promptly as circumstances allow.

8 Cookies

Poker Game uses cookies and similar tracking technologies on our website and app. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how it is being used. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without significantly affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics cookies: Help us understand how players use the platform in aggregate — for example, which games are most popular and where players encounter issues. This data is used only to improve the platform and is not linked to your individual identity for external purposes.

We do not use third-party advertising or behavioural profiling cookies. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to log in and use the platform normally.

9 Your Rights

As a Poker Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

• Right of access: You can request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details yourself through your account settings, or contact support for other corrections.
• Right to deletion: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations that require us to keep certain records.
• Right to object: You can object to the processing of your personal data for marketing purposes at any time. Opting out of marketing will not affect essential account communications.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format where this is technically feasible.
• Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data while a complaint or correction request is being resolved.

We will respond to all valid data rights requests as promptly as possible. We may need to verify your identity before fulfilling a request to protect your data from unauthorised access.

10 Children's Privacy

Poker Game is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use this platform under any circumstances.

If we become aware that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on our platform, please contact our support team immediately so we can investigate and act accordingly.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how your personal data is used, we will make reasonable efforts to notify you through your registered contact details. However, we recommend reviewing this page periodically to stay informed. Your continued use of Poker Game following any update to this policy constitutes your acceptance of the revised terms.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to any legal retention obligations, by contacting our support team.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal data is handled, please get in touch with our support team. We take all privacy-related queries seriously and aim to respond promptly.

For responsible gaming support, including self-exclusion and deposit limit requests, please visit our Responsible Gaming page. For the full platform rules, see our Terms and Conditions.